POLICY AND MASK CLEANING
Due to the hygienic nature of this product all masks and filters are non-refundable and non-exchangeable.
Regarding: Canada Post Lettermail™
We do have faith in Canada Post, (as they deliver over 1 million parcels a day)
but they do not supply any tracking information for their most economical service (Lettermail™). If you decide to pick this option for shipping, we cannot be responsible for time delays or accept any claims for lost shipments. Please choose one of our other shipping options if you have any concerns.
Filters can be wiped clean using a clean lint free cloth, warm water and a mild soap before rinsing. After filters are completely dry, they can be reused as an extra barrier of filtration. It is recommended to clean the filter after every use and should be replaced over time depending on usage. A commonsense approach and visual inspection should be used to determine time of replacement.
Masks are machine washable in warm water with regular detergent. It is recommended to clean masks after every use. Tumble dry on low temperature or hang to dry.(filters should be removed before dryer usage)
This product is non-medical and does not replace N95 or other medical grade masks.
Wearing a non-medical mask in the community has not been proven to protect the person wearing it. However, the use of a non-medical mask or facial covering can be an additional measure you can take to protect others around you.
Face masks or facial coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
Wearing a non-medical mask when in public or other settings is not a replacement for following proven measures such as hand washing and physical distancing.
The Canadian Government has issued guidelines on the use of non-medical facemasks by the public. These guidelines state that medical grade masks such as N95 masks should be reserved for healthcare workers. Non-medical masks or face coverings, like care masks, can be worn by members of the public when physical distancing is not possible in public settings (e.g., grocery shopping, lineups or in close settings such as public transit.)
With the emerging information regarding pre-symptomatic and asymptomatic transmission, and the goal to stop the spread of COVID-19 by all means possible, wearing a non-medical mask—even if you have no symptoms―is an additional measure you can take to try to protect others around you
If wearing a non-medical mask makes you feel safer and stops you from touching your nose and mouth, that is also beneficial. Remember not to touch or rub your eyes as that is another route of infection.
Read complete public statement by clicking link here